Privacy Policy

This privacy policy is here to help you understand what information we collect at Cieltek, how we use it, and what choices you have. When we talk about Cieltek in this policy, we are talking about Cieltek Technologies Pty Ltd., the company, Cieltek, the downloadable iOS and Android application, and the Cieltek website at www.Cieltek.works . Cieltek is available for use via a web browser or applications specific to your desktop or mobile device.

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

• Information about your parking space. When Leasers list a parking space on Cieltek, we retain the information related to that parking space. This may include, but is not limited to, textual descriptions, photos and location details.
• Account and profile information. To use the Cieltek Service we require you to register an account. Basic information that we require of you includes your name, email address and mobile phone number. Having rented a parking space through Cieltek, Users will systematically rate their experience of dealing with a Leaser. This “rating” information, displayed in the form of a number and a heart icon, is made available to other Users and Leasers through the Cieltek website and apps.
• Billing information. If you wish to rent a parking space through Cieltek, we will require you to provide your credit card details and/or Paypal details. These details are provided directly to our 3rd party payment gateway, Braintree Payments, are encrypted and are securely stored by Braintree. Cieltek does not hold credit card details for any of its Users. Leasers are required to provide their bank details and address to Cieltek, in order to receive payments.
• Log data. When you use Cieltek, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Cieltek, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.
• Device information. In addition to log data, we may also collect information about the device you’re using Cieltek on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
• Geo-location information. In order for the Cieltek Service to function properly, Cieltek automatically detects the GPS location of any mobile device accessing its platform. In addition, WiFi and IP addresses received from your browser or device may be used to determine approximate location.
• Cieltek usage information. This is information about how you interact with the Cieltek website and apps.
• Communication content that you send and receive within Cieltek. This includes:
  The message content itself. This content can include messages, pictures, files and video among other types of files.
  When messages or files were sent and by whom, when or if they were seen by you, and where you received them (in a channel or direct message, for example).
• Information from partners or other 3rd parties. Cieltek may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.

Cieltek uses cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Cieltek account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your Cieltek account and personal information in order to remember that you are logged in and which teams you are logged into. Other cookies are not tied to your Cieltek account but are unique and allow us to do site analytics and customization, among other similar things. If you access Cieltek through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Cieltek.

Cieltek sets and accesses its own cookies on its company-owned domains. In addition, we use 3rd parties like Google Analytics and Hotjar for website analytics. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

We use your information for the following:

• Providing the Cieltek service. We use information you provide to authenticate you and deliver message content to you and from you.
• Understanding and improving our products. To make the product better we have to understand how users are using it. We collect usage data and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a unique Cieltek user.
• Communicating with you
  
  • Solving your problems and responding to your requests.  If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
  • In-product communications. We may use the information you provide to contact you through Cieltek or via email, SMS or text message.
  • Email messages. We may send you service and administrative emails, particularly as they relate to a parking space booking. We may also contact you to inform you about changes in our services, our service offerings and important service related notices, such as changes to this policy or security and fraud notices. These messages are considered part of the service and you may not opt-out of them. In addition, we may send you certain marketing-related messages, from which you can opt out at any time.

There are times when communications and related content and other user information may be shared by Cieltek. This section discusses only how Cieltek may share user information. Cieltek may share information:

• With consent, to comply with legal process, or to protect Cieltek and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Cieltek; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.
• With third party service providers and agents. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf. We may also share data with hosting providers, payment processors, marketing vendors, and other consultants who work on our behalf.

Cieltek takes reasonable steps to protect information you provide to us as part of your use of the Cieltek service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

Cieltek is not directed to children under 16. If you learn that a minor child has provided us with personal information without your consent, please contact us.

Cieltek is not directed to children under 16. If you learn that a minor child has provided us with personal information without your consent, please contact us.